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Job Description

ZAIN4987 - Key Account Manager

About Zain Bahrain:

Reshaping Bahrain’s telecommunications experience with a bold and innovative technological and marketing approach, the company entered the Bahrain market in 2003 as the first operator to break the telecom monopoly, and today offers world-class voice, 3G and 4G LTE broadband and fixed-wireless services to 650,000 customers as of 31 March 2018. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Bahrain the most dynamic products and services. The foundation of Zain Bahrain’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Bahraini workforce, the company is committed to employing high caliber people as well as nurturing the finest Bahraini talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. Today, 91% of the workforce is Bahrainis, well above the required levels set by the Ministry Of Labor. For more on Zain Bahrain, please visit


  • To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain’s profitability.


You will be responsible for:


  • Generate new revenues for Zain and gain penetration into new clients business.
  • Grow existing revenues for Zain and gain penetration into existing clients business.
  • Achieve individual and team monthly sales targets.
  • Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk;
  • Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.
  • Provide proper feasibility study/analysis, documentation, etc. of all proposals.
  • Participate in achieving department’s scorecard goals including client satisfaction, revenue and performance metrics.
  • Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.
  • Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables;
  • Research and understand the client's business needs and challenges.
  • Maintain high-level of customer loyalty and builds trust and integrity
  • Perform all other related duties as assigned.


  • Bachelor degree in Sales, Marketing or any relative field of study.
  • At least five years of operational experience in the field of telecom and/or data services.


  • Strong interests and passionate in Telecommunication Industry.
  • Strong initiative/proactive to open new accounts.
  • Independent, highly sales driven, creative with drive, willingly to learn and also a team player
  • Possesses strong communication skills and genuine enthusiasm for providing excellent support to both internal and external customers
  • Able to work with Headquarter across cultural differences.
  • Very organized and able to meet tight deadlines
  • Able to work independently with minimal supervision



Zain Bahrain

Job Group

Customer Care


Manama - Bahrain

Contract Type

Full Time

Closing Date


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