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Job Description

ZAIN4964 - Pricing & Business Intelligence Team Member

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit


Participate in conducting thorough research studies and analysis from different sources and through different research tools covering all market segments, and compiling the gathered data into useful reports utilized in product development and decision making process, in addition to fulfilling the research and data requirements of marketing and business development related entities.



You will be responsible for :-

  • Participating in conducting thorough research studies and analysis and preparing reports to fulfill the needs of marketing, business development and other departments, which include market share and value share analysis, international network analysis, consumer behaviors, revenue forecasting, product positioning and pricing, Key Performance Indicators (KPIs), trends, and others.

  • Assisting in researching and acquitting insights about the new products, services, and offers developed by international counterparts in the telecommunication sector, and preparing reports with findings.

  • Developing and distributing market research questionnaires/ surveys, in addition to extracting, analyzing and presenting results in useful reports in order to utilize them in product/ service development and improving current products/ services.

  • Assisting in preparing, tracking, monitoring, and identifying trends in daily KPIs and monthly dashboards for marketing and commercial functions.

  • Understanding and analyzing developed concepts, studying the financial impact of potential products and developing comprehensive business cases/ models as part of the roadmap development. 

  • Participating in preparing reports that fulfill the data requirements of the management, Group and Telecommunication Regulatory Commission (TRC).

  • Performing post launch analysis on new launched products and identifying gaps between expected and achieved results.

  • Establishing and maintaining relationships with external research providers and communicating Zain’s requirements.

  • Performing Analytical troubleshooting activities for existing and newly developed Zain products.

  • Providing support in calibrating and overseeing the research efforts within marketing and business development departments, and maintain a research database in order to minimize duplicated research efforts.

  • Performing other duties related to the job as assigned by the direct supervisor.



  • Bachelor’s degree in Industrial Engineer, Business Administration, Marketing, or related field.
  • You shall have 2 years of relevant experience.


Soft Skills

  • Analytical Thinking 
  • Commitment to Excellence
  • Data Analysis
  • Design and development Techniques
  • Customer Centricity
  • Innovation
  • Follow up & Coordination
  • Accountability and commitment
  • Research & Data Gathering

Zain Jordan

Job Group



Amman - Jordan

Contract Type

Full Time

Closing Date


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