Job Description

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ZAIN2329 - VIP Call Center - Customer Services Representative

Why You Should Join Zain

Zain operates in eight countries across the Middle East and Africa and employs over 6,700 employees. Although we come from different backgrounds and geographies yet we all share a passion for what we do. “A Wonderful World” is Zain’s brand signature and we tend to apply it to all facets of life at Zain.

We know that in the ever-changing world of mobile communications we always need to keep ahead of our competition especially by continuing to develop our people. Our People Development Department will provide you with the necessary training, resources and support to achieve remarkable results.

In addition to providing you with opportunities to develop your career, we also want you to enjoy real job satisfaction. At Zain we make sure that every person in recognized and rewarded fairly, that is why our salaries and the wide range of benefits are among the most competitive in the industry and region.

Please review the below details and apply now if you think you are right for the job.

Zain is waiting for you.

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of June 2014, the operation served 9.1 million customers and had extended its network coverage to 93% of the population via a network of 6,113 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit

Basic Purpose:

She will be responsible to handle a high volume of inbound customer calls to service them with quality and resolve billing inquiries, explain products and services, trouble shoot service equipment issues.

Main Duties & Responsibilities:

  • Answer Zain Customers' calls as well as assist customers who have specific inquiries .
  • Solve customers problems and complaints.
  • Channel customer feedback
  • Responsible to satisfy customer and maintain good image for the company.
  • Support other tasks assigned by customer service team leader or and manger.
  • Responsible for the security, Confidentiality & Integrity, of all information assets within her responsibilities in accordance with the company's Information Security Policies.

Essential Knowledge:

  • Good Communication and selling Skills.
  • Good organizational skills.
  • Hard working and willing to operate for long hours under pressure.
  • Self motivated and quick learner.
  • Love dealing with customers
  • Good command of English
  • Good problem solving skills

Minimum Requirements:

  • Diploma Degree.
  • English spoken and written.
  • Good Computer and MS Office applications knowledge.

Note : This Job is for Females Only.

Note: you will be required to attach the following:

1. Resume / CV


A Wonderful World