Job Description

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ZAIN2193 - Organizational Development Analyst

About Zain Kuwait:

The Group’s flagship operation was established in 1983 and made history in 1994 by becoming the first telecom operator to launch a commercial GSM service in the region. Zain Kuwait is the country’s leading operator serving 2.4 million customers as at 30 September 2013, reflecting a market share of 39% and offers a nationwide ultra-fast 4G LTE data network that covers the entire population through 1,826 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Kuwait the most dynamic products and services. The foundation of Zain Kuwait’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Kuwaiti workforce, the company is committed to employing high caliber people as well as nurturing the finest Kuwaiti talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Kuwait, please visit

Basic Purpose:

The Organizational Development Analyst is responsible for the successful implementation and coordination of all organizational development activities held in the company through effectively managing the performance management system and all other learning activities / projects that will further boost the learning culture among employees and enhances productivity.

Main Duties & Responsibilities:

- Conduct Interviews and visits to areas to determine areas of improvement in relation to the teams, Leadership skills, Culture & Performance.

- Build reports with regards to findings and present to all concerned (functional area & HR).

- Define Action Plans, recommendation and interventions to implement opportunities of improving the organization with clear KPI's.

- Address concerns of stakeholders and consider implications of initiatives.

- Identifying approaches/interventions to improve effectiveness of the organization and its people.

- Managing the performance management system.

- Conducting, analyzing and facilitating Surveys.

- Development of individuals and teams.

- strengthen employee knowledge and abilities related to self-development..

- incorporating behavioral science to enhance employee's satisfaction and productivity.

- OD related activities (Conflict resolution, grievances, maintaining fairness in the organization).

Competencies & Qualifications:

- Bachelors Degree in Organizational Development, Organizational Behavior, Human Resources Management, Psychology, Business or closely related field is highly preferred.

- A minimum of three years related experience is preferred. 

- Consulting/coaching experience is strongly preferred.

- Excellent (English & Arabic) written, verbal, and interpersonal communication skills.

Note: you will be required to attach the following:

1. Resume / CV


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