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ZAIN2191 - Credit Control & Collection Team Leader

Why You Should Join Zain

Zain operates in eight countries across the Middle East and Africa and employs over 6,700 employees. Although we come from different backgrounds and geographies yet we all share a passion for what we do. “A Wonderful World” is Zain’s brand signature and we tend to apply it to all facets of life at Zain.

We know that in the ever-changing world of mobile communications we always need to keep ahead of our competition especially by continuing to develop our people. Our People Development Department will provide you with the necessary training, resources and support to achieve remarkable results.

In addition to providing you with opportunities to develop your career, we also want you to enjoy real job satisfaction. At Zain we make sure that every person in recognized and rewarded fairly, that is why our salaries and the wide range of benefits are among the most competitive in the industry and region.

Please review the below details and apply now if you think you are right for the job.

Zain is waiting for you.

About Zain Bahrain

Reshaping Bahrain’s telecommunications experience with a bold and innovative technological and marketing approach, the company entered the Bahrain market in 2003 as the first operator to break the telecom monopoly, and today offers world-class voice, 3G and 4G LTE broadband and fixed-wireless services to 768,000 customers as of June 2014. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Bahrain the most dynamic products and services. The foundation of Zain Bahrain’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Bahraini workforce, the company is committed to employing high caliber people as well as nurturing the finest Bahraini talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. Today, 91% of the workforce is Bahrainis, well above the required levels set by the Ministry Of Labor. For more on Zain Bahrain, please visit

Credit Control & Collection Team leader:

Under General Supervision, oversees, Manages, prepare and analyze accounts receivable reports and other activities associated with credit control function. Initiate and develop policies and procedures for carrying out the function using the customer care frame work of excellent customer service and protection of company revenue. Maintain the achievement of collection targets through the management of  a team

Main Responsibilities::

  1. Deploy policies, procedures and strategies for Credit Analysis and Evaluation, ensure that these are adaptive to preferred organizational environment which require close work with other departments to create awareness and enforce adherence to the policies. 
  2. Manage fraud prevention plans and ensure that all procedures are within the agreed Fraud Management processes.
  3. Monitor and ensure up-to-date information of customer payments and proactively dun customers with a view to encourage timely payments.
  4. Managing and monitoring outsourced jobs with external and internal suppliers including (couriers, agencies, lawyers, IT, finance, sales and legal)
  5. Allocate and schedule work within the area, ensuring that all shift requirements are covered during operating hours. 
  6. Support and assist staff with the resolution of their queries and complaints with Managing personnel which typically include performance evaluation, training, work allocation, problem resolution and Monitoring general equipments and facilities.
  7. Managing projects requirements & follow up with new software’s to ensure full monitoring of customer accounts and transactions

Education and Experience::

  • Diploma in Business Economics or Commercial economics education
  • 3 years experience directly related to the duties and responsibilities specified.

Competencies: (Personality and Skills):

Core Competencies

  • Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
  • Identify customer’s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
  • Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
  • Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.


Functional Competencies:

  • Customer focus
  • Product & services knowledge
  • Market knowledge
  • Credit & collection knowledge
  • Negotiation skills
  • CRM system knowledge

Note: you will be required to attach the following:

1. Resume / CV


A Wonderful World