Job Description

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ZAIN2191 - Credit Control & Collection Team Leader

About Zain Bahrain:

Reshaping Bahrain’s telecommunications experience with a bold and innovative technological and marketing approach, the company entered the Bahrain market in 2003 as the first operator to break the telecom monopoly, and today offers world-class voice, 3G and 4G LTE broadband and fixed-wireless services to 759,000 customers as of 30 September 2013. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Bahrain the most dynamic products and services. The foundation of Zain Bahrain’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Bahraini workforce, the company is committed to employing high caliber people as well as nurturing the finest Bahraini talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. Today, 91% of the workforce is Bahrainis, well above the required levels set by the Ministry Of Labor. For more on Zain Bahrain, please visit

Credit Control & Collection Team leader:

Under General Supervision, oversees, Manages, prepare and analyze accounts receivable reports and other activities associated with credit control function. Initiate and develop policies and procedures for carrying out the function using the customer care frame work of excellent customer service and protection of company revenue. Maintain the achievement of collection targets through the management of  a team

Main Responsibilities::

  1. Deploy policies, procedures and strategies for Credit Analysis and Evaluation, ensure that these are adaptive to preferred organizational environment which require close work with other departments to create awareness and enforce adherence to the policies. 
  2. Manage fraud prevention plans and ensure that all procedures are within the agreed Fraud Management processes.
  3. Monitor and ensure up-to-date information of customer payments and proactively dun customers with a view to encourage timely payments.
  4. Managing and monitoring outsourced jobs with external and internal suppliers including (couriers, agencies, lawyers, IT, finance, sales and legal)
  5. Allocate and schedule work within the area, ensuring that all shift requirements are covered during operating hours. 
  6. Support and assist staff with the resolution of their queries and complaints with Managing personnel which typically include performance evaluation, training, work allocation, problem resolution and Monitoring general equipments and facilities.
  7. Managing projects requirements & follow up with new software’s to ensure full monitoring of customer accounts and transactions

Education and Experience::

  • Diploma in Business Economics or Commercial economics education
  • 3 years experience directly related to the duties and responsibilities specified.

Competencies: (Personality and Skills):

Core Competencies

  • Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
  • Identify customer’s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
  • Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
  • Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.


Functional Competencies:

  • Customer focus
  • Product & services knowledge
  • Market knowledge
  • Credit & collection knowledge
  • Negotiation skills
  • CRM system knowledge

Note: you will be required to attach the following:

1. Resume / CV


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