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ZAIN2188 - Technical Analyst

Why You Should Join Zain

Zain operates in eight countries across the Middle East and Africa and employs over 6,700 employees. Although we come from different backgrounds and geographies yet we all share a passion for what we do. “A Wonderful World” is Zain’s brand signature and we tend to apply it to all facets of life at Zain.

We know that in the ever-changing world of mobile communications we always need to keep ahead of our competition especially by continuing to develop our people. Our People Development Department will provide you with the necessary training, resources and support to achieve remarkable results.

In addition to providing you with opportunities to develop your career, we also want you to enjoy real job satisfaction. At Zain we make sure that every person in recognized and rewarded fairly, that is why our salaries and the wide range of benefits are among the most competitive in the industry and region.

Please review the below details and apply now if you think you are right for the job.

Zain is waiting for you.

About Zain Kuwait:

The Group’s flagship operation was established in 1983 and made history in 1994 by becoming the first telecom operator to launch a commercial GSM service in the region. Zain Kuwait is the country’s leading operator serving 2.6 million customers as of June 2014, reflecting a market share of 36% and offers a nationwide ultra-fast 4G LTE data network that covers the entire population through 1,787 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Kuwait the most dynamic products and services. The foundation of Zain Kuwait’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Kuwaiti workforce, the company is committed to employing high caliber people as well as nurturing the finest Kuwaiti talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Kuwait, please visit

Basic Purpose::

Assist in application implementations (collaboration, review and approval). Work closely with and report to project managers on the execution of projects.  Act as technical testing resource during applicable phases of the project lifecycle.  Perform support for applications post-implementation (past go-live).  Perform administration procedures to ensure adequate performance of systems as per their functional requirements.

Main Duties & Responsibilities::

  • Handle all technical changes to the production applications (projects and change requests).
  • Handover and transfer knowledge of new applications/services to the Operations team.
  • Develop design documents based on agreed upon requirements.
  • Review, analyze and approve the design and development of vendor modules and applications.
  • Act as a testing resource during applicable phases of the project lifecycle (unit and integration testing).
  • Investigate and efficiently resolve basic trouble tickets and customer complaints.
  • Perform service definition setups (pricing, tariffs) as necessary , Where setups are performed by the functional areas, validate compliance to the established policies and procedures.
  • Perform 2nd Level front-end application support and perform maintenance and administration of in-house developed applications.
  • Inform Zain users of changes to applications.
  • Learn, understand, and ensure adherence to ITD Delivery Framework, IT QA,particularly for documentation and testing standards.
  • To perform all the above mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, and to report any information/physical security breaches or incidents to the supervisor/manager immediately.


A minimum of a Bachelor Degree is required in Comp Science, Info Sys,Engineering or any relevant majors to be considered for the position.

Note: you will be required to attach the following:

1. Resume / CV


A Wonderful World