Zain

ZAIN1850 - Billing Specialist


Business Unit: Zain Bahrain Division: Information Technology
Location: Bahrain - Manama Closing Date: 03-Oct-2012
Job Purpose:
Support and maintain company's customer care and billing systems by monitoring operational service level agreements, pro-actively identifying problems and arranging for or developing required changes. Technically ensure quality software, reliable information, stable and revenue-loss free applications for critical functions.
Serve as primary business support contact with other departments and vendors regarding problems and new requirements. Co-ordinate and supervise work with technical outsourced staff and vendors.
Main Responsibilities::
1. Ensure the operation of the company's customer care and billing system according to service level agreements and key performance indicators through proper interaction with outsourced technical team. Provide reports and analysis of the same to management.

2. Guide and support customer facing business departments in resolving customer related complaints. Customer related complaints to be resolved within defined service levels. Investigate, troubleshoot and provide solutions to ensure all customer complaints get resolved within agreed service levels.

3. Guide and support business users in general in system operation. Investigate, troubleshoot and provide solutions to any problems faced by them at any time of the day. Fix problems and develop work around solutions for any problems faced until solution is delivered by vendor. Provide reports and analysis on all troubleshooting and fixing to management.

4. Ensure accurate and discrepancy free integrations between company's customer care and billing system with all southbound / network platforms by obtaining proper integration specifications, ensuring technically sound integration and timely resolution of integration discrepancies.

5. Ensure revenues generated by the company's customer care and billing system are error free, accurate and consistent with business trends / expectations. Provide reports and analysis of the same to management.

6. Gather and analyze requirements from business users for system modification or new systems formulating requirements related to customer care and billing; Advise on alternatives and on the implications of new or revised computer systems/applications technology.

7. Communicate the requirements to vendors, study and analyze solution proposals from vendors, conduct feasibility study, cost-benefit analysis and recommend optimum approach to management. Review design, analysis of proposed solutions for quality, adherence to standards and conflicts with other systems.

8. Plan and conduct acceptance and implementation of IT projects for new systems development and modification of existing systems.

9. Functionally supervise assigned technical staff, to include work allocation, training, and problem resolution; provide performance management feedback as appropriate.

10. Maintain a broad knowledge of state-of-the-art technology; middle tier technologies, programming languages, operating systems and database.

11. Keep up to date knowledge and documentation of Company's Customer care and Billing system's functions
Education and Experience::
  1. Bachelor Degree in Computer Science or Computer applications or Information systems
  2. 2 years experience in similar position in mobile telecommunications. Experience in TABS 6.11 customer care and billing system strongly preferred.
  3. Experience in handling customer care and billing projects from initiation to closure.
  4. Expert knowledge of relational databases, query writing, query optimization. Developer Certification in ORACLE 10g, 11g preferred.
  5. Working knowledge in unix concepts, shell scripting and command line knowledge. Knowledge in Sun Solaris preferred.
  6. Working knowledge of middle tiers, SOA technology with knowledge of Oracle application servers preferred.
  7. Understanding and ability to implement ITIL concepts.
  8. Programming skills (C / C++ / Java) preferred
  9. Knowledge of networking concepts and programming using TCP/IP, HTTP, XML/SOAP, CORBA
  10. Windows general skills; MS Office, Visio etc
Functional Competencies:
- Customer Care and Billing Systems

- IT Architectures

- Application Management

- Customer Support

- Vendor Management

- Information Security
-:
Note: you will be required to attach the following:
1. Resume/CV
 
   
 

Personal Data Privacy Statement

In the next stage of the application process you will be asked a number of questions, relating to personal and professional information, which will better enable us to match you with suitable positions. These questions may include but are not limited to private or personal information in order to comply with Zain's equal opportunities legislation in different countries.

You may also be requested to supply original/authenticated education or employment documentation to support your application. By submission of the same and in response to the questions asked, you agree that the data provided may be held on the Zain recruitment database used by Zain, it's partners or third parties in support for your job application or administrative purposes.

Your data will be for purposes of recruitment only and Zain will not trade, sell or share personal data to any other third party, without your consent, unless required by law.

To accept the above terms and conditions and commit to the following statement please click "Apply Now" button.

The information I have given in this application is truthful and correct and I understand that any false statements or concealment of a material fact may result in excluding me from this and any future vacancies.

Our People

Click to see profile
Ammar Hamadien
Head of Mobile Financial Services - Zain Group
Click to see profile
Eman Merghani
Content SDP & Messaging Team Leader - Zain Sudan