Zain

ZAIN1431 - Customer Care Advisor


Business Unit: Zain Bahrain Division: Customer Services
Location: Bahrain - Manama Closing Date: 30-Nov-2010
Basic Purpose:

Answer phone calls & face to face interactions, respond to service requests, general customer inquiries, invoice questions, and customer complaints.

Project a professional company image through phone interaction.
Basic Purpose:

Answer phone calls & face to face interactions, respond to service requests, general customer inquiries, invoice questions, and customer complaints.

Project a professional company image through phone interaction.
Main Duties & Responsibilities:
  • Answer phones and respond to customer requests face to face through Zain Shops.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Up/cross-sell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Act as an advisor to customers
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer.
  • Recommend process improvements.
  • Other duties as assigned.
Main Duties & Responsibilities:
  • Answer phones and respond to customer requests face to face through Zain Shops.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Up/cross-sell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Act as an advisor to customers
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer.
  • Recommend process improvements.
  • Other duties as assigned.
ADDITIONAL RESPONSIBILITIES:
  • Provide on-the-job training for new employees.
  • Generate customer thank you letters.
Note: you will be required to attach the following:
1. Resume/CV
 
   
 

Personal Data Privacy Statement

In the next stage of the application process you will be asked a number of questions, relating to personal and professional information, which will better enable us to match you with suitable positions. These questions may include but are not limited to private or personal information in order to comply with Zain's equal opportunities legislation in different countries.

You may also be requested to supply original/authenticated education or employment documentation to support your application. By submission of the same and in response to the questions asked, you agree that the data provided may be held on the Zain recruitment database used by Zain, it's partners or third parties in support for your job application or administrative purposes.

Your data will be for purposes of recruitment only and Zain will not trade, sell or share personal data to any other third party, without your consent, unless required by law.

To accept the above terms and conditions and commit to the following statement please click "Apply Now" button.

The information I have given in this application is truthful and correct and I understand that any false statements or concealment of a material fact may result in excluding me from this and any future vacancies.

Our People

Click to see profile
Niveen Jamal Juma'a
Marketing/New Revenue Streams Team Leader – Zain Jordan
Click to see profile
Tareq Saleh
IT Customer Support Team Leader – Zain Jordan