Job Description

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ZAIN1431 - Customer Care Advisor

Why You Should Join Zain

Zain operates in eight countries across the Middle East and Africa and employs over 6,700 employees. Although we come from different backgrounds and geographies yet we all share a passion for what we do. “A Wonderful World” is Zain’s brand signature and we tend to apply it to all facets of life at Zain.

We know that in the ever-changing world of mobile communications we always need to keep ahead of our competition especially by continuing to develop our people. Our People Development Department will provide you with the necessary training, resources and support to achieve remarkable results.

In addition to providing you with opportunities to develop your career, we also want you to enjoy real job satisfaction. At Zain we make sure that every person in recognized and rewarded fairly, that is why our salaries and the wide range of benefits are among the most competitive in the industry and region.

Please review the below details and apply now if you think you are right for the job.

Zain is waiting for you.

About Zain Bahrain

Reshaping Bahrain’s telecommunications experience with a bold and innovative technological and marketing approach, the company entered the Bahrain market in 2003 as the first operator to break the telecom monopoly, and today offers world-class voice, 3G and 4G LTE broadband and fixed-wireless services to 768,000 customers as of June 2014. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Bahrain the most dynamic products and services. The foundation of Zain Bahrain’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Bahraini workforce, the company is committed to employing high caliber people as well as nurturing the finest Bahraini talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. Today, 91% of the workforce is Bahrainis, well above the required levels set by the Ministry Of Labor. For more on Zain Bahrain, please visit www.bh.zain.com

Basic Purpose:

Answer phone calls & face to face interactions, respond to service requests, general customer inquiries, invoice questions, and customer complaints.

Project a professional company image through phone interaction.

Basic Purpose:

Answer phone calls & face to face interactions, respond to service requests, general customer inquiries, invoice questions, and customer complaints.

Project a professional company image through phone interaction.

Main Duties & Responsibilities:

  • Answer phones and respond to customer requests face to face through Zain Shops.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Up/cross-sell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Act as an advisor to customers
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer.
  • Recommend process improvements.
  • Other duties as assigned.

Main Duties & Responsibilities:

  • Answer phones and respond to customer requests face to face through Zain Shops.
  • Sell product and place customer orders in computer system.
  • Provide customers with product and service information.
  • Up/cross-sell products and services.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Research billing issues.
  • Act as an advisor to customers
  • Research misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer.
  • Recommend process improvements.
  • Other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

  • Provide on-the-job training for new employees.
  • Generate customer thank you letters.

Note: you will be required to attach the following:

1. Resume / CV

 

A Wonderful World