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Job Description

ZAIN6612 - International Roaming Specialist

About Zain Sudan:

The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit


As International Roaming specialist you will be accountable to the International Roaming Wholesales Team Leader for the effective and efficient end-to-end negotiation, management and delivery of Zain’s international roaming wholesale’s objectives.





In this role your major tasks and responsibilities will be:

  • Participates in the strategy, roadmap ideation, design, evaluation, launch and rollout projects that direct highly complex designed to improve customer experience, implement revenue optimization objectives, cost savings to achieve company metrics improvement  related to the following areas:
  1. Wholesale Roaming,
  2. National and international SMS business.
  • Developing and maintaining the strategic partnerships to Increase roaming revenues and decreasing cost by:
  1. Participate in the identification of potential preferential roaming partners
  2. Analyze the preferred partners’ traffic and revenue in order to ensure accurate proposal for negotiation, calculations and /or implementation of the IOT discounts and their consistency with the signed contract, together with coordinating their proper management within the IT, Settlement and Finance concerned teams plus DCH ,FCH and Roaming partners.
  3. Enhancing and follow up with network and IT teams to provide our strategic partners the best customer experience.
  • Conduct data analysis – including collecting data, building models, and analyzing financial, operational and/or statistical data – in order to support the process of putting down the key strategic priorities for the roaming section by Participating in  preparation of  annual budget/re-forecast and business plan for overall roaming wholesales items,
  • Maintain up to date knowledge of technology and products which may generate new SMS & Roaming Services wholesales proposition by analyzing market potential,
  • Manage and monitor DCH & FCH activities and issues,
  • Manage and Monitor SMS ,GRX & Signaling performance and demand forecast,
  • Manage and Monitor financial clearing , settlement process and liaise with roaming partners for dispute resolution,
  • Manage Zain Information in the GSM info center,
  • Work closely with Marketing to support retail driven initiatives,
  • Help ensure the right internal and external resources are appropriately engaged in a timely way in all program management efforts relevant to roaming and SMS business and Conduct project retrospectives, compile lessons learned, and integrate into processes international standard and concern department,
  • Ensure compliance with all applicable policies & regulatory requirements on Information Security.


What Do I Need?

You will be asked to have:

  • BSc. Of Business Administration, computer science, Engineering or any relevant field 
  • Minimum 2 years previous experience of International Roaming role in a reputed organisation.
  • 2 years of work experience in of which within a comparable telecom company or in a similar role where developing products and services has played a significant role.
  • Demonstrable market Telecommunication knowledge and commercial acumen; and have spent significant time in the similar / related roles.
  • Must have knowledge of technology platforms
  • Must have experience of product development and management life cycles
  • Excellent command in written and spoken English
  • MBA will be an advantage.

Those Soft Skills?

You are also required to have the following soft skills:

  • Strong Negotiator.
  • Numerate and analytical, able to tackle complex issues quickly and accurately.
  • Highly developed communication and reporting skills (verbal and written in both Arabic & English) at presenting at all levels.
  • Concern for standard and efficient.
  • Creativity and innovation.
  • Highly developed consultancy skills.
  • Ability to build excellent relationships with internal  and external customers (Operators/Carrier).

  • Extremely analytical skills
  • Strong Negotatiator
  • Project planning and implementation (Project management)
  • Numerate and analytical, able to tackle complex issues quickly and accurately
  • Highly developed communication and reporting skills (verbal and written) at presenting at all levels, 
  • Concern for standard and efficiency
  • Fluent in English and Arabic (desirable)
  • Business and financial acumen
  • Creativity and innovation
  • Highly developed consultancy skills
  • Excellent team building and leader ship skills
  • Excellent Presentation skills
  • Planning and organizing skills
  • Ability to build excellent relationships with internal departments and external operators/carriers

Zain Sudan

Job Group

Wholesale and Roaming


Khartoum - Sudan

Contract Type

Full Time

Closing Date


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