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Job Description

ZAIN6377 - IT Developer (Zain Cash Company)

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit


Analyzing business and Technical requirements and developing them into solutions for Business Support Systems and Customer Integration needs, as well as monitoring their performance and ensuring day-to-day smooth running of systems, in addition to analyzing deployed products and subsequently recommending upgrades to improve the functionality and performance of systems.

Also, to Perform front line activities related to installation, commissioning, repair, operation and maintenance of Services, associated equipment’s and providing the support to internal and external customers.





You will be responsible for :-

  • Analyzing business requirements and subsequently contributing to developing them into API solutions and applications, as well as testing and integrating them to current systems and contributing to the optimization of implemented systems and tools.
  • Coding, implementing and maintaining Relational Database Management (RDBM) systems within the company, as well as troubleshooting problems that may arise and recommending on suitable corrective and preventive action in that regard.
  • Monitoring the performance of servers and applications and ensuring they are running smoothly on daily basis, as well as analyzing deployed products and subsequently reporting developmental areas to improve functionality of systems.
  • Administering and maintaining customer touch points including Zain cash Portals, Zain Cash Mobile APPs…etc. as well as communicating requirements to vendors and ensuring that problems are followed up and resolved in a timely manner.
  • Providing end users with required training for systems and applications deployed to end users and handling their complaints and inquiries to ensure proper utilization of the concerned systems.
  • Testing systems and effectively troubleshooting and debugging complications in an accurate and timely manner as well as maintaining the archiving and documentation processes and creating SQL reporting service reports.
  • Testing systems and effectively troubleshooting and debugging complications in an accurate and timely manner as well as maintaining the archiving and documentation processes and creating SQL reporting service reports.
  • Performing other duties related to the job as assigned by the direct supervisor.
  • Implement configuration changes on VAS *NIX based systems.
  • Run traces and analysis on different platforms and troubleshoot different types of reported incidents and issues.
  • perform acceptance testing procedures for new solutions, systems and services.
  • Ready to handle additional responsibilities as and when needed by the department/division/business.
  • Maintaining systems/services availabilities and monitor their utilizations.
  • Support end-users (customers) through solving reported customer cases (Tickets).





  • Experience: Minimum:

    • 1-2 Years .Net development using C# language.
    • 1-2 Years Experience in WCF / Web APIs.
    • Familiar in IIS, Windows servers configuration.
    • Familiar in Redundancy and Hosting maintenance Operations.
    • Familiar in Network setup, and design architecture.
    • Familiar in UNIX, Linux use for administration and shell scripting.
    • Good knowledge in database like MySQL, SQL, Oracle

  • Certifications: Preferred: MCSD (Microsoft Certified Solution Developer) or similar certification. 


Soft Skills

  • Highly developed communication and reporting skills.
  • Hardworking & team player .
  • Self motivated.
  • Accountability and commitment.
  • Analytical thinking
  • Troubleshooting & Consultation

Zain Jordan

Job Group

IT and Technical


Amman - Jordan

Contract Type

Full Time

Closing Date


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