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Job Description

ZAIN5686 - CRM & Billing Senior Analyst

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit www.sa.zain.com

WHAT?

The jobs in this level are responsible for assisting in the design of network requirements and handling simple small-scale module-based applications. The jobs are also required to assist in developing reports.

HOW?

Compliance:

  • Implement the Technology Design and Implementation policies and procedures.
  • Carry out assigned activities in specified area with minimal direct supervision.

Technology Design and Implementation:

  • Evaluate medium-scale business requirements and transfer into IT requirements                               

  • Assist in Access, Core, Business Applications design activities in order to achieve network requirements                                 

  • Prepare periodic activity and management reports and reports related to project status of fiber delivery, products delivery, core delivery, and optimization                                            

  • Implement changes in specific domains/sub streams                                      

  • Perform basic coordination with vendors and challenge vendors solutions and action plans                                           

  • Coordinate and follow-up for the implementation of small-scale modules within business applications                                     

  • Conduct testing of business applications to ensure alignment with business requirements                                             

  • Assist in installing network equipment, in compliance with established installation guidelines and procedures                                               

  • Develop periodic and standard technical reports on Zain’s network implementation works, in a timely manner, as applicable to the role                               

  • Assist in analyzing daily network reports and plan activities to address improvement needed in user experience                                        

  • Handle basic to medium-scale customer complaints , CITC and VIP request in a timely manner                                     

  • Assist in analyzing issues in the project implementation and provides technical expertise in resolving bottlenecks, seeking support from seniors, as and when required                                             

  • Execute complex health checks and performance tuning for databases and systems                                         

  • Provide support to shops/regional offices and call centers ensuring services are running smoothly                                             

  • Prepare requests for proposals and assist with the technical evaluation of vendors response and process service papers                                  

  • Follow-up with concerned departments for the implementation of improvement actions and provide guidance and support when required                                        

  • Perform site acceptance to confirm physical installation quality                                  

  • Follow-up with vendor for all incident and TT opened in network to be closed according to SLA                                   

  • Keep abreast of regional and international trends in network design and implementation to identify opportunities for enhancement of Zain technology capabilities

WHAT DO I NEED?

  • Bachelor's Degree Engineering, Computer Science.
  • A minimum of 2 years of relevant experience.
  • Saudi National.

Behavioral Competency                                  Level

Customer Orientation                                        Basic

Teamwork and Cooperation                              Basic

Initiative                                                             Basic

 

Technical Competency                                   Level

Business Modeling                                           Basic

Computer Skills                                                Basic

Operation

Zain Saudi Arabia

Job Group

Not Applicable

Location

Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date

18-Feb-2018

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