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Job Description

ZAIN5180 - Convergent Billing & Enterprise (CBE) Planning Specialist

About Zain Sudan:

The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit


If you hold this position, you will be  responsible to analyse the systems requirements, specifications and descriptions in collaboration with Business Units and Business Solutions & Enterprise Applications teams and translate them into technical requirements, develop and update technical design documentations. Perform capacity upgrades in line with service capacity management guidelines and current capacity status.


In this role your major tasks and responsibilities will be :


  • Manage the design (High Level and Low Level Design) of platforms and solutions for CRM, billing (rating, billing, charging), BSS, OSS, VAS, Core Communications, Messaging, Roaming, Multimedia & Broad Band   and Prepare and update the technical documentation of the nodes and systems in alignment to the business demand, technology architecture and road maps.
  • Participate in demand planning management committee and analyse business requests and translate into technical requirements, perform capacity forecasting and feedback on demand feasibility, impact, required capacity, features, system inter dependencies, system changes and projects prioritization in alignment with tech architecture and adherence to standards.
  • Participate in the technology business planning cycle through identification of annual project plans and the provisioning of cost estimates and Raise & follow-up the requests for HW, Storage Expansion and new Software licenses.  
  • Design and implement strategic projects (part of the technology road map), define systems and nodes architecture, interface requirements, project integration requirements and manage and control the required changes across systems.
  • Coordinate and facilitate workshops with stakeholders: external platform owners (e.g. core and access), billing, integration layer and business to ensure alignment and integrity of e2e design and update the technical design documentations.
  • Maintain project/release pipeline (prioritization) and manage the deployment life cycle, manage development through vendors (in case of out-tasking/outsourcing), assess vendor performance and provide regular reports and feedback to program management governance (PMO) and vendor management.
  • Plan for capacity upgrades in line with service capacity management guidelines and current capacity status.
  • Provide 3rd level support in coordination with vendors as needed.
  • Develop RFP scopes/specifications/response assessment in alignment with vendor management and procurement and Group to ensure blueprint alignment and homogeneity in services across footprint (where applicable) and Prepare and evaluate the technical RFP requirement.
  • Analysis and evaluation of Vendors Solutions to support the strategic decision and directions.
  • Manage SIM CARDS ordering with Procurement and planning with business team.
  • Ensure compliance with all applicable policies & regulatory requirements on Information Security.

What do i need


You will be required to have 

  • BSC in Computer/Telecommunication Engineering or Computer science.
  • Strong UNIX systems administration, database and programming skills.
  • Previous experience of Project Management is mandatory.
  • Previous experience of (2 years minimum) in relevant field.
  • Good command of English language, oral and written.
  • Sun Solaris experience is recommended.
  • Telecommunication knowledge and at least basic knowledge of mobile telephony systems.
  • Understanding of budgetary, resource management and control policies and processes.
  • Good understanding of best practice in Change Management processes and methodologies.
  • Understanding of GSM mobile operations, products and services.


Those soft skills

You are also required to have the following soft skills:


  • Analytical and Problem Solving Skills.
  • Team player.
  • Debugging Skills.
  • Testing Skills.
  • High Creativity.
  • Good influencing skills.
  • Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.
  • Ability to build excellent relationships with key suppliers/customers.
  • Ability to troubleshoot system problems, know how to analyze Application, system and database log files.

Zain Sudan

Job Group

IT and Technical


Khartoum - Sudan

Contract Type

Full Time

Closing Date


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