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Job Description

ZAIN5167 - Broadband & Corporate Solution Team Leader

About Zain Sudan:

The country’s leading operator was established in 1997 and today serves 12.5 million customers as of 30 December 2016, reflecting a market share of 46%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,465 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit


As part of Zain SD team ,you will be fully accountable for maximising the revenue potential of a delegated portfolio of existing ZAIN products/services and to develop profitable new products/services from concept through to product launch. Plan/Develop and Manage ideas for all broadband and enterprise users. It also involves maintaining a healthy balance between exiting products and new upcoming ones and assist in driving big data revenue market share.


If you held this position , your main responsibilities would be :

  • Product & lifecycle management for all Broadband & Data based products & services in Zain namely Mobile Internet, Mobile Broadband, Corporate Solutions.
  • Deliver against P&L and KPI,s for products and services portfolio.
  • Participate in introducing and designing BB strategy & roadmap with executive stakeholder.
  • Lead teams to deliver roadmap. Team will include Technology , Commercial , Finance, Legal, ...exct.
  • Identify market best practices and insights relevant to product portfolio.
  • To assist in maximising the revenue potential of a delegated portfolio of existing Zain Broadband products/services .
  • Develop profitable new BB and Data products/services from concept through to product launch and development post launch.
  • Using Broadband technologies and services to develop and launch Business solutions for corporate segment.
  • Responsible for competitive intelligence and monitoring of competition activities and the preparation of analysis, reports and suggestion of solution for current and expected actions done by competition.
  • Acquire target broadband data customers and contribute by a target percent as data revenue form the total revenue.
  • To be fully accountable for contributing towards achieving Zain financial goals by acquire high value customers and minimizing churn among data subscribers through developing and launching number of mobile broadband products and promotions that address market needs .
  • Manage data on customer segmentation and profiling based on internal and external quantitative/qualitative research and reports from internal systems like Billing system, IN Platform, Switch, SMSC, CRM etc to manage profitability of products portfolio.
  •  Analyse all sources of data to identify customer needs, requirements and behaviour which can be translated into profitable business opportunities i.e. Products & Services.
  • Participate input to development of ZAIN overall annual marketing plan in terms of providing new carriers and mobile broadband access
  • Plan & execute customer loyalty and retention related activities, packages, bundles and promos to ensure minimum possible churn and maximum possible satisfaction level in the broadband and data market to achieve budgeted customer base number.
  • Prepare value proposition for all Data and broadband packages and promos in line with sales recommendations, market research and customer feedback.
  • Maintain monthly SWOT and GAP analysis and proactively work and revisit priorities based on market feedback and research.
  • Drive and implement all strategic responsibility as highlighted in annual strategic plan.
  • Undertake any tasks and responsibilities assign by the manager .
  • Contribute in the effective management, motivation and development of the team resources by liaising closely with the key line management, personnel and other relevant parties within the Broad Band and Corporate Soulations Team to ensure problems/ issues are identified and resolve or apparently escalated at an earlier stage.
  • To be fully accountable for the quality, accuracy timeliness and effectiveness of reports, and KPI’s.
  • Supervise and coach the team members and set their yearly target and conduct the performance review (SMART-I’s) on regular basis.
  • Ensure compliance with all applicable policies & regulatory requirements in information security.


  • You will be required to have Bachelor’s degree in Business Adminstartion , Economics , Engineering , Computer Science/ Engineerng or any related field  with  3- 5 years of experience in major new product launches.
  • Also you will be required to have a relevant professional Marketing/Business qualification .
  • As a marketer you will be expected to have a good understanding of all elements of Product Life-Cycle Management and the Marketing Mix .
  • Excellent project management  undersanding is highly required.



  • Leadership / management skills within a matrix management environment.
  • Conflict handling and resolution skills.
  • Change management skills.
  • Analysis & reporting skills .
  • Demonstrated creative and effective problem solving skills.
  • Solid presentation skills.
  • Highly developed communication skills (verbal and written) in both Arabic & Englidsh  .
  • Planning and organizing skills.
  • Planning and organising skills .
  •  Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.
  •  Design skills in research and evaluation .
  •  Influencing Skills .

Zain Sudan

Job Group



Khartoum - Sudan

Contract Type

Full Time

Closing Date


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