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Job Description

ZAIN5130 - Revenue Assurance Analyst

About Zain Kuwait:

The Group’s flagship operation was established in 1983 and made history in 1994 by becoming the first telecom operator to launch a commercial GSM service in the region. Zain Kuwait is the country’s leading operator serving 2.8 million customers as at 31 March 2017, reflecting a market share of 39% and offers a nationwide ultra-fast 4G LTE data network that covers the entire population through 2,324 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Kuwait the most dynamic products and services. The foundation of Zain Kuwait’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Kuwaiti workforce, the company is committed to employing high caliber people as well as nurturing the finest Kuwaiti talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Kuwait, please visit


Revenue Assurance Departmental Vision Statement:

To safeguard Zain’s bottom line and spread a culture of assurance, optimization, and operational excellence across Zain.

To proactively assure Zain’s bottom line by optimizing businesses processes, lowering operational risks across the revenue generation chain to industry acceptable levels, and maintenance of best practices of the assurance domain by continuous learning and growth

Detailed Description

Perform the daily operation and maintenance activities related to RA tools/systems and database integrity     
Perform acceptance testing for newly developed RA integrations, new software/application release or upgrades      
Maintain and monitor SLA agreement with vendors and internal clients     
Create, maintain and enhance best practice standards in written evidence, analytical charts and report writing     
Work with vendors to implement, maintain and enhance revenue assurance initiatives throughout the business     
Provide support and information, on request, to other RA & FM group members     
Implement initiatives as needed to enhance control compliance with TM Forum and Zain group standards     
Assist in all internal or external audit queries on revenue recognition     
Participate on or lead cross-functional teams to resolve revenue assurance issues and implement RA controls     
Assist in developing revenue assurance culture across the organization     
Identify "risk", operational and financial impacts relating to the network and the billing system and any related systems and facilitate the implementation of required controls to correct identified risks.     
Troubleshoot revenue programs and billing system parameters for accurate billing    
Carry out revenue assurance activities for postpaid/prepaid revenue streams monitor and follow up alarms raising by RA system and other controls assurance activities.     
Conduct analysis of revenue streams processes and carry out risk analysis     
Asses implemented controls for efficiency and effectiveness / develop and monitor KPIs for difference core areas of revenue streams     
conduct review of revenue booking and conduct analysis of revenue, profitability, and other related financial trends    

Job Requirements

Education: Bachelors degree in Engineering, IT, computer science, MIS or equivalent

Required to have:

Ability to develop and run queries and perform complex data analysis
Ability to multitask effectively
Clear and concise verbal and written communication in English and Arabic
Comfortable in Unix, working knowledge of SQL with the ability to create SQL queries
Advanced PC skills with Microsoft Excel and PowerPoint.

Highly Preferred to have

Telecommunication experience
Good knowledge of business operations in mobile operators
Confident to manage and influence in a cross functional environment with the aim of positive change to the company's profits/revenues

Zain Kuwait

Job Group



Kuwait City - Kuwait

Contract Type

Full Time

Closing Date


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