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Reshaping Bahrain’s telecommunications experience with a bold and innovative technological and marketing approach, the company entered the Bahrain market in 2003 as the first operator to break the telecom monopoly, and today offers world-class voice, 3G and 4G LTE broadband and fixed-wireless services to 759,000 customers as of 30 September 2013. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Bahrain the most dynamic products and services. The foundation of Zain Bahrain’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Bahraini workforce, the company is committed to employing high caliber people as well as nurturing the finest Bahraini talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. Today, 91% of the workforce is Bahrainis, well above the required levels set by the Ministry Of Labor. For more on Zain Bahrain, please visit www.bh.zain.com
You will be train on:
Answering inbound calls to assist customers who have specific inquiries.
Building customer’s trust in the services and products offered by Zain.
Providing personalized customer service of the highest level
Ability to work as part of a team- to achieve performance metrics (SLA - AHT – Productivity – Quality – FCR –ASA)
Following quality rules while resolving the ticket and calling the customer
Handling all tickets timeously within as per SLA with clients.
Obtaining and evaluating all relevant information to handle product and service inquiries
Ensuring customer service satisfaction through calls, reporting and visits to foster customer relationships
Ensuring all tickets are resolved with the set KPIs and SLAs.
sending the NP deactivated numbers for MNP Witch already no subscribers to send it to the original operator as weekly basis
Achieving the target of port out & port in requests on daily basis.
Identifying areas of improvement in complaints & Service requests handling processes applied at all touch points
Developing product knowledge by keeping up to date with service and product offerings as made available by ZAIN BH
Selling Products and Services (post-paid and prepaid lines, handsets, accessories, vouchers) and all kinds of after sales services for existing and new customer.
Checking and report problems on shop look and maintenance.
Using the TABS system smoothly and without errors.
Managing the opening and closing of shops in coordination with the team leader.
Delivering and dispatch stock and handle stock count regularly in coordination with the team leader.
Responding to customer enquiries, finding the correct answers by consulting systems, help desk and other records
Assisting subscribers in maintaining/updating customer accounts, billing enquiries & collect payments
Managing inventory at point of sale, ensuring secure storage and assisting in reconciliations
Collecting payments from customers in a secure and orderly manner
Strong interpersonal and communication skills.
Ability to analyze and solve problems.
Ability to gather data, compile information, and prepare reports.
Basic knowledge of customer service.
Ability to persuade and influence others.
Basic knowledge of planning and scheduling techniques.
Able to work under high pressure with short-term targets and objectives.
Manama - Bahrain
As a leading regional telecom operator and one of the most valuable Arab brands, Zain offers many job opportunities that attract the very best qualified professionals. It is important that you apply for the right position in order to have a better opportunity to work with us. We invite you to follow the tips outlined below to analyze the best way to navigate the application process.
Application Process Tips
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Unfortunately, email and online fraud are continuing concerns for virtually all businesses that operate on the Internet. Please be aware that, from time to time, fraudulent emails have been circulated that appear to be from Zain or Zain Telecommunications or similar but that are, in fact, sent by imposters for illegitimate reasons. Zain will only ask you to upload your resume/CV on www.careers.zain.com and will never ask for your resume/CV or other personal financial details through e-mail. Zain shall not be held responsible for any loss or damage incurred in the event that you choose to send your personal information via e-mail.
S/T stands for (Situation or Task) explains the circumstances or the background
A stands for (Action) Describes the specific action that you took
R stands for (Result) Conveys the outcome of your action (use measurable terms)
Write down a number of specific and practical experiences in ‘STAR’ format, providing recent and relevant examples based on the different job requirements or skill sets of the job that you are applying for.