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Job Description

ZAIN4989 - Sales & Customer Care Trainee

About Zain Bahrain:

Reshaping Bahrain’s telecommunications experience with a bold and innovative technological and marketing approach, the company entered the Bahrain market in 2003 as the first operator to break the telecom monopoly, and today offers world-class voice, 3G and 4G LTE broadband and fixed-wireless services to 650,000 customers as of 31 March 2018. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Bahrain the most dynamic products and services. The foundation of Zain Bahrain’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Bahraini workforce, the company is committed to employing high caliber people as well as nurturing the finest Bahraini talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. Today, 91% of the workforce is Bahrainis, well above the required levels set by the Ministry Of Labor. For more on Zain Bahrain, please visit www.bh.zain.com

What is FUN Program?

 The Future University Network (FUN) Program at Zain Bahrain has been designed to develop Bahraini youths on soft and technical skills in a challenging environment in order to make ready for the business world.

 



 




You will be trained on

 

  • Answering customers inquiries

  • Building customer’s trust in the services and products offered by Zain.

  • Providing personalised customer service of the highest level

  • Achieve performance metrics though proper teamwork.

  • Handling all types of tickets in a timely manner.

  • Obtaining and evaluating all relevant information to handle Customers bills, products and services inquiries

  • Identifying areas of improvement in complaints & Service requests handling processes applied at all touch points

  • Developing product knowledge by keeping up to date with service and product offerings as made available by ZAIN BH

  • Selling Zain's Products and Services (post-paid and prepaid lines, handsets, accessories, vouchers) and all kinds of after sales services for existing and new customer.

  • Delivering and dispatch stock and handle stock count regularly in coordination with the team leader.

  • Managing inventory at point of sale, ensuring secure storage and assisting in reconciliations

  • Collecting payments from customers in a secure and orderly manner

  • Others, as may needed or required.

     

Key Selection Criteria

      • Bahraini nationals only.
      • Age between 20-24 years
      • Diploma graduate or University/College student (Second year onwards)
      • Ability to attend shift schedules
      • Highest gained academic qualification (GCSE/ Diploma) graduation date, shall not exceed 20 months to application date.
      • Accumulated previous work experience shall not exceed 20 months.

       

     

    Soft Skills we are looking for

      

    • Good command of English.
    • Strong interpersonal and communication skills.
    • Basic knowledge of planning and scheduling techniques.
    • Basic knowledge of customer service.
    • Ability to analyze and solve problems.
    • Ability to gather data, compile information and prepare reports.
    • Ability to persuade and influence others.
    • Ability to be trained under pressure with short-term targets and objectives.

     

     

    Operation

    Zain Bahrain

    Job Group

    Not Applicable

    Location

    Manama - Bahrain

    Contract Type

    Intern

    Closing Date

    31-Jul-2018

    Apply Now