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Job Description

ZAIN4711 - Network Specialist

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


The jobs in this level are expected to develop network requirements and handle complete modules of business functions. The jobs are also required to develop required reports.


  • Implement and suggest improvements to the Technology Design and Implementation policies and procedures
  • Carry out assigned activities in specified area with minimal direct supervision
  • Supervise and coach team members to ensure optimal performance is achieved and provide improvement recommendations as required.
  • Represent department in internal meetings providing expertise and challenging risky insights.
  • Develop Access, Core, Business Applications design activities in order to achieve network requirements.
  • Perform joint site visits with vendors on selected locations .
  • Evaluate large-scale business requirements and transfer into IT requirements.
  • Handle complete scope testing of business applications (e.g. HR, Finance, Supply Chain).
  • Coordinate with vendors ensuring compliance with agreed work plans and schedules.
  • Validate and approve invoices submitted to Zain from vendor.
  • Prepare RFPs and assist with the technical evaluation of vendors response, review and approve scope of work  and process service papers.
  • Handle customer complaints and attend to all needed requirements ensuring satisfaction.
  • Support in the budgeting of new projects.
  • Implement and follow-up for the delivery of Core Planning, VAS, CRM & Billing and Charging & Rating activities in terms of engineering of infrastructure, technical support for projects, market product specification design, requirements handling, billing plan and billing review.
  • Perform benchmarking exercise against other operators in KSA with respect to voice, data, etc. to identify and analyze existing performance against competitors.
  • Keep abreast of regional and international trends in network design and implementation to identify opportunities for enhancement of Zain technology capabilities.



  • A minimum of 4 years of relevant experience with at least 1 year in a similar role.
  •  Hands on Experience in administration of Oracle 10G, 11G, 12c Database Systems, Unix/Solaris, Linux platforms
    • Hands on Experience of Storage and Archiving Systems Experience in Data Center Operations and Facilities planning.
    • Understanding & experience of CRM and Core billing systems of Telecom Environment
    • Project Management skills
    • Experience in Solution Design and Capacity Planning.
    • Experience in managing Outsource Teams & SLA Understanding of ITIL standards & practices
    • Experience in managing Vendors

  • Bachelor's Degree in Engineering, Computer Science or Equivalent


  • Strong coaching and team building experience
  • Strong interpersonal communication skills.
  • Strong Analytical and Problem Solving Skill.
  • Data Center Infrastructure Design

Zain Saudi Arabia

Job Group


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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