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Job Description

ZAIN4709 - E-Channels & Business Support Apps Manger

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


To help the business team to understand their needs and to specify the requirements that will lead to the optimal solution to deliver the intended results. Also,requires the ability to analyze a business area to identify problems, opportunities and/or solutions. 


​Planning, Analysis and Development:

  • Enhance the current e-channels applications.
  • Gather and analyze internal business requirements and detailed specifications.
  • Define the strategy to be adopted for any new project.
  • Following up and prioritizing development

Operations management:

  • Monitoring the current e-channels applications.
  • Validate the application’s functionalities developed by the vendors using backend and frontend of these applications.
  • Investigate on the reported errors and then communicate / follow up with the responsible teams until they solve them.


Generate and provide any kind of reports related to e-channels applications


  • A minimum of 6 years of relevant experience with at least 2 years in a similar role
  • B.S. Computer Science, Software Engineering, Information Technology




  • Managing change

  • Leadership (of team, business staff, vendors, …)

  • Communications Skills

  • Time Management

  • Risk analysis

  • Decision Making

  • Planning and Project Management

  • Team Orientation

  • Ability to work under pressure

  • Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen

Zain Saudi Arabia

Job Group


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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