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Job Description

ZAIN4496 - Systems Infrastructure Specialist

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


To Lead the technical teams of Database & Systems admins for day to day operations and ensuring best Technology and operational practices


IT Infrastructure Systems Operation:

  • Manage Zain IT Infrastructure to make sure that the systems are healthy and stable.

  • Manage Backups, Archiving & Storage Systems to make sure that the systems are working fine without any errors and failures.

  • Manage Zain IT Infrastructure deploying the latest technologies in servers, storage, Backups and Databases Systems.

  • Create and formalize IT Processes and introduce process controls and techniques and generate standards and guidelines to ensure smooth operation.

  • Make sure that the systems are up-to-date with latest patches and service packs.

  • Involve and finalize the technical design for solutions and successful implementation.

  • Manage outsourced teams of UNIX, Windows & Database Teams and run the daily operations of IT Infrastructure.

  • Perform capacity planning on regular basis to make sure that all the current and the future requirements are met and the systems are within the defined threshold boundaries.

  • Manage IT NOC related to IT Infrastructure and to make sure that all the services are monitored properly.   

IT Infrastructure Enhancements & Projects:

  • Ensure work activities are performed according to standards continuously look for ways to provide enhancement to existing IT Infrastructure. Research, design, plan, schedule, and implement new technologies into production operating environment.

  • Project manager and Technical team lead to implement and manage any new project.

  • Capacity Planning based on the growth and new requirements.

  • Planning, implementing and enhancing Data center following the new trend of technology.

  • Planning, preparation, and conduction of user acceptance tests (UAT) for delivered systems and services

SLA & KPI Support Contracts:

  • Make sure that the SLA & KPI’s are met within the defined scope.

  • Work closely with Procurement to make sure that the support contracts are renewed on time.

Data Center Management:

  • Make sure that the Temperature is maintained in data center.

  • The cable management is done and maintained properly.

  • Make sure that the cleanliness is maintained in data center 


  • Minimum 6 to 8 years’ experience in a related field.

  • Business knowledge related to Telecom, Service Desk, IT NOC & Project Management.

  • Understanding of ITIL Standards & Practices.

  • Data Center Infrastructure Design

  • Hands on Experience in administration of Oracle 10G, 11G Database Systems, Unix/Solaris, Linux platforms

  • Understanding & experience of CRM and Core billing systems of Telecom Environment
  • Bachelor’s Degree, Certification related to Systems, Storage & Backup’s


  • Project Management skills

  • Experience in managing Outsource Teams & SLA Understanding of ITIL standards & practices

  • Experience in managing Vendors.

  • Strong interpersonal communication skills.

  • Strong Analytical and Problem Solving Skill

Zain Saudi Arabia

Job Group


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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