Training & Development
As a leading wireless operator in the Middle East, Zain needs to attract and retain the "best" people.
We have a unique approach to this, and we offer training and development to increase skills and knowledge and also to develop positive "can do" attitudes. The world of learning, training and development is undergoing the most significant change since the advent of the personal computer. The increasingly knowledge-driven economy means that what we know, and how we communicate what we know, makes the difference between mediocrity and success. Training and development is the lifeblood of every organization. Everyone is a learner; every organization has to be a learning organization.
We have recently introduced a Competency based recruitment process where we use Core and Job Competencies to assess candidates' suitability for the role.
After this, we offer a very full orientation programme where new people are shown where they fit in the organisation and are given an overview of their role and the values attached to that role.
We encourage knowledge sharing and inter-team development and place great emphasis on our people being able to communicate clearly and simply in both Arabic and English.
Great emphasis is placed on teamwork and cross fertilisation of ideas and knowledge not only within our Headquarters in Kuwait but across the group as a whole.
The best Management and Training Consultancies in the world to help us develop our people. The programmes they provide for us address current and future needs and offer Accreditation and Certification.
Zain's approach to training and development includes:
- Continuous training/learning according to people's needs and in alignment with Zain's business needs.
- Executive Development programmes with the top 20 Business Schools of the World.
- A Quality Life programme which helps people achieve Work Life Balance.
- On-the-job training
- MBA programmes
- Higher Education
The Training and Development Team was set up in September 2004 to raise employees performance, improve their skills and knowledge and to build their level of engagement and loyalty to the organization.
An on-line in-house training calendar offers 50 different training courses.
Since then the team has conducted Quick-Win initiatives to raise the level of knowledge of Zain employees on the most common critical topics and other specific needs for all Zain employees, Introducing PC & English language training and the Online in-house training calendar.
The calendar that contains more than 50 different training courses offered to all Zain Employees in their different level of positions and variety of their specializations.
This training course is our tool to raise our employees' performance, improve their skills and knowledge, to build their loyalty and to let them be engaged into the organization.